Who are we?
Option One Technologies is a next-generation managed IT and cloud platform that democratizes the best-in-class technology for financial services and institutions.
Founded in 2019 by alumni from the Boston-based hedge fund Highfields Capital Management, our mission is to make innovative solutions accessible to all enterprises, whether established or emerging. We align technology with client success through robust security, efficient management, and dedicated support.
Option One Technologies is looking for a motivated and skilled Desktop Support Engineer (Level 3) with a strong proficiency in various technologies and excellent problem-solving abilities to join our exceptional team of Engineers. In this position, you will deliver end-user desktop support to multiple users at different locations, managing Windows, Office 365, and SaaS environments.
The ideal Desktop Support Engineer will prioritize the customer experience, delivering exceptional desktop and systems support for client issues while handling Tier 3 tickets in a dynamic environment. You will collaborate closely with a fantastic team, escalating complex problems for further assistance and coordinating with third-party vendors for warranty repairs.
Daily interaction with high-profile financial industry clients will see you providing top-tier IT Support and Fully Managed Helpdesk Services. Our mission extends beyond resolving issues; we focus on creating innovative solutions!
www.optiononetech.com
Title: IT Help Desk & System Support Specialist
Responsibilities:
As a Systems and Helpdesk Engineer, you will assist our Hedge fund, Private Equity, and Asset Manager clients when technical issues arise. This is a client-facing role where you will assist and respond to client issues, collaborate internally and externally to resolve issues and provide exceptional white-glove service promptly.
Preferred skills:
· Minimum of 3+ years of end-user IT support experience
· Windows 8/10,11 and Mac Operating Systems & Desktop Administration
· Microsoft Azure, Microsoft Office 365, SharePoint and the entire suite experience
· Email Security Solutions: Mimecast / Proofpoint
· Financial Data Applications: Bloomberg, FactSet, Enfusion, etc…
· Basic Networking Experience (VPN, Firewall, Switching, FTP Requests, and Cloud network)
· Cloud Management: Azure, VMWare Horizon
· SaaS and applications troubleshooting experience.
· Self-motivated, detail-oriented, and organized.
· Troubleshooting remote user access such as VDI, VPN & RDP
· Experience with VoIP services: Teams, RingCentral
· Visit local client offices for support as needed.
· Ability to assess and prioritize work in a fast-paced environment.
· Be able to visit client office sites in the Boston area on-demand/scheduled to perform onsite jobs (transportation costs will be reimbursed)
· Experience troubleshooting with market data systems like Bloomberg.
Additional Responsibilities:
· Take ownership and responsibility of systems and procedures.
· Ability to work after-hours and participate in on-call rotation to complete client projects or address emergency issues.
· Own the lifecycle, monitoring, setup, and documentation of multiple systems provided to clients. Some of these systems are Mimecast, DUO, Microsoft 365, Azure, Global Relay and others…
· Teaching/guiding other support engineers to ensure prompt resolution of client issues/support cases.
Qualifications:
· 3+ years’ experience in tech support preferably in the financial or legal space and or in the MSP space
· Team player, always willing to take initiative on tasks, documenting, guiding other team members, and learning from them as well.
Benefits:
· Exposure to diverse and next-gen technologies
· Dental, vision, and medical insurance
· Workplace flexibility work from the office and remote
· Parental leave
· Employee referral program
· Positive and supportive office environment
· Courses and certifications paid for by the company.
· Generous PTO
Why join Option One Technologies?
We are a fast-growing company with plenty of growth opportunities, we are the evolution of IT MSPs – by bringing a unique approach to management and tech support to the industry. We maintain a high focus on our employees by providing any resources deemed useful for employees to improve both their interpersonal and technological skills.