Onsite Lead

Role: Onsite Lead Job Type: Permanent (FTC) Location: Winsor/ Burton on Trent , UK (Mobile Working) Are you passionate about launching/ installation/support of new applications of PMS ? We have an exciting role for you as an Onsite Lead Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. Get a chance to explore your technical expertise to the highest level. Get an employee friendly work environment with high customer visibility. Get an opportunity to work on the latest technologies which will require to upskill/cross-skill. The Role As an The On-site Lead will assist hotels with training & milestone wise PMS migration. On site leads should have knowledge of launching/ installation/support of new applications. Knowledge of hotel PMS will be an add on Key responsibilities: Work closely with the hotel PMS Vendor to help resolve/ support hotels for any queries Assist hotel teams in any roll out related queries Be point of contact for queries related to Property management system Assist in handling tickets as escalated Understand hotel PMS nuances and support wherever needed Record detailed and timely notes for documentation related to the installation Manage the customer experience towards high levels of satisfaction Will be required to travel to IHG hotels across UK Your Profile Key skills/knowledge/experience: Experience in customer service with experience as hotel - front office executive/assistant manager Experience in project management Must be a self-starter and a motivated team player with a positive attitude Excellent verbal, written, organizational, and problem-solving skills Excellent interpersonal skills Exceptional listening skills Will be required to travel to IHG hotels across UK Ability to maintain professional attitude under stress Ability to multi-task with attention to detail Ability to be flexible with changing schedules and priorities Ability to work independently and without direct supervision Proficient in a Windows environment; Microsoft Office applications such as Word, Excel, PowerPoint; experience in Salesforce; and with internet browsers such as Google Chrome. Knowledge of hospitality software technology a plus Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature paid holiday entitlement, pension contribution, private healthcare including dental & optical coverage, life assurance and income protection, laptop and phone, cycle-to-work scheme, exclusive discounts on gym memberships, discounted rates on car leasing options, staff discounts within the larger Tata network, and access to extensive training resources. Diversity, Inclusion & Wellbeing At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’. You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities involve 12 employee networks including LGBTQ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events (we even sponsor the London Marathon). We are open to all and treat applications equally, regardless of ethnicity, disability, gender identity, gender reassignment, age, sexual orientation, or beliefs. If you are an applicant who needs a reasonable accommodation due to Disability or Neurodiverse Condition to complete an employment application, or during any phase of the hiring process, please contact us at vs.mohanatcs.com with the subject line: “Reasonable Accommodation Request”. Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. Join us and do more of what matters. Apply online now.