Apex Systems is hiring now in Eagan, MN for a Technical Support Specialist. This individual will join a team that supports the maintenaince and technical side of industrial dishwashers. For immediate consideration, send your updated resume to Krystyna at kguntle@apexsystems.com.
Weekly Pay & Benefits!
Location: Eagan, MN - hybrid opportunity
Contract: 6 months, contract to hire
Pay: $23-$24/hr
The Technical Support Specialist is a member of the Equipment & Product Technical Support (EPTS) located in Eagan, MN. As a member of the EPTS team, you are responsible for provision of technical support with emphasis in one of client's Core Competencies to provide technical support to client's field sales and service organization. In addition, you are responsible for providing training to customers and team staff, completion of special projects including editing I&O manuals, writing articles for the Tech Digest, preparing training materials, developing relationships with machine manufacturers and regulatory authorities, and supporting projects for divisional research & development and marketing groups. As a member of the EPTS team you will as serve on system development and quality improvement teams.
Main Responsibilities:
- Providing telephone, video call, email, Chatter and other means of warewashing and water filtration/softening technical support to the client Sales and Service organization.
- Routine call coverage on all levels of complexity, providing mid-to-high level technical consultation for all Call Center staff members for at least one client Core Competency.
- Contribution to new systems development, launch and quality improvement teams.
- Where required, provide on-site technical support and problem solving.
- Prompt preparation and special reports, and transfer of follow-up information via email, US mail or phone.
- Utilize the Auto Call Distribution system and Call Log system to monitor equipment/product offerings, reporting to the appropriate system/product program leader on issues.
- Compose technical support literature such as SOP's, Technical Service Bulletins, and Technical Digest articles.
- Represent client as a tour host at R&D, and on corporate account informational visits to customer locations, as needed
- Completion of special project assignments.
- Development of training materials, and training of phone room staff.
Basic Qualifications:
- Bachelor’s degree OR equivalent work experience is acceptable.
- Minimum of 3 years work experience in a technical role such as client Territory Manager, client Route Manager, Electrical, Plumbing, Electronics, Lab Technician, Chemistry, Microbiology, Food Sanitation
Preferred Qualifications:
- Demonstrated thorough knowledge of electrical wiring, and plumbing
- Demonstrated strong written and oral communication skills
- Demonstrated attention to detail and problem-solving skills
- Demonstrated knowledge of client's cleaning and sanitation products, and advance knowledge of client's equipment design, function and installation procedures
- Self-Motivated, able to work proactively and independently in a fast-paced environment
- Experience with client or competitive warewashing, cleaning and sanitation product line sales or service organization. Typical candidates would have performed as a field service technician for client, an equipment manufacturer or as Sales Representatives for a technically oriented company.
For immediate consideration, send your updated resume to Krystyna at kguntle@apexsystems.com.