Help Desk Analyst

Position: Helpdesk Analyst

Location: Ogden, UT - Must be comfortable working 5 days per week onsite for the first few months, then will move to 2 days remote, 3 days onsite. Flexible working hours.

Pay Rate: $20-$22/hour

Duration: 12-Month Contract-to-Hire

A client of Insight Global is building out their onsite helpdesk/desktop support team. Team members will be working emails, answering phone calls, and using Freshservice for tickets. They will be doing remote and in-person, hands-on support. Tasks include full-service helpdesk/desktop support - user access, password resets, application support. Need a great attitude and customer services skills - will train you on technical skills. Looking for future employees who want to grow with the company long term.

Required Qualifications:

• Associate's Degree or Bachelor's Degree in something IT related or 1-2 years of help desk or technical support experience
• Strong customer service skills
• Basic knowledge of PC hardware
• Basic knowledge of Windows operating systems and Microsoft products
• Basic troubleshooting skills
• Ability to pick up new things and systems.

Plusses:

• Basic knowledge of 0365
• Any Mobile Device Management
• Any experience with Azure
• Bilingual in Spanish

Compensation:

$20/hour to $22/hour. Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.